O2 environment Essay Example | Topics and Well Written Essays - 1250 words

O2 environment - Essay Example This means that Telefà ³nica has to major in various aspects that will see it grow (Matsumoto, Umeda, Masui and Fukushige 2012:57). O2 understands the impact that customer needs have on the growth and success of the company. Over the past five years, the company has been looking for different ways of building resilience in the provision of critical national infrastructure in accordance with the ISO 22301 guidelines (Kelion 2013). The important aspect, as noted by the company is to work on safeguarding the interests of the customers by establishing strong staff welfare policies. This assures them that the employees are satisfied and can serve the clients with confidence. They have established mechanisms to assist in the faster recovery of any critical disruptions that affect clients wherever they are. This allows the company to maintain a good rapport with the employees and clients as much as possible. Further, it increases customer confidence and reassures them of its zeal towards the realisation of successful operations (Matsumoto, Umeda, Masui and Fukushige 2012:57). The company is also working hard to ensure that shareholders recognise the business’s resiliency in the highly competitive market. The industry is quite competitive and they wanted to have as many investors in their corner. They have changed their strategies to accommodate the different shareholder attributes that will in turn increase the profits the company needs most (Kelion 2013). To deal with the competitors, the company has made good use of its strategic position within the UK to serve its more than 23 million customers. The 3G network is one of its unique selling points in the UK that has added 84% of the UK population to its list of customers. It has been able to work on different technology versions that have made it easy to supply the customers with faster 3G speeds (O2 2015). This